Appointments

Appointments System

Doctor appointments are available from 07:00 to 11:30 and 14:00 to 18:00, Monday to Friday.

Nurse appointments are available from 08:30 to 13:00 and 13:30 to 18:00, Monday to Friday.

Please telephone the surgery, on 01843 591758 at 08:00 on the day you wish to have an appointment or visit the surgery in person.

Our telephones are extremely busy between 08:00 – 10:00, please be patientand only call between these time to arrange an appointment. Do please remember that all patients are registered with the practice and not an individual doctor. Staff will endeavour to meet personal preferences but an appointment with the doctor of your choice cannot be guaranteed.

We will always endeavour to see urgent medical problems on the same day.

Appointments are at 10-minute intervals. Please try to ensure that you personally are not responsible for delaying other patients.

Some pre-booked appointments are available on referral from your doctor (usually during the last 30 minutes of morning surgery).  We also pre-book one afternoon surgery per day.

Telephone Advice/Consultation

There may be times when you feel that your concerns can be dealt with by talking to the doctor or nurse on the telephone. To book a telephone consultation please telephone reception after 08:00 hours and a doctor will call you back between 11:30 – 12:30.

Please be prepared to leave a telephone number so the GP or nurse can ring you back.

Chaperone Policy

Certain investigations and treatments require a doctor to undertake intimate examinations of a patient. Summerhill Surgery offers a chaperone service for these situations.

You have the right to request a chaperone at any such examination. Please tell your doctor before the examination starts. Some procedures automatically necessitate a chaperone being present and your doctor will inform you of this at the time. Your comfort, dignity and privacy are our concern. Members of staff are trained for such eventualities so please do not feel embarrassed or awkward.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. Visits normally take place after 14:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Opening Times

Please select a site

Extended Practice Opening Hours

Our extended hours are between 07:00 - 08:00 on a Wednesday.

Please note these times are pre-booked appointments only