Please be advised that we are currently unable to accept online appointment requests, please use the Econsult facility on the main website page or contact the surgery by telephone for all apppointments.

Doctor appointments are available from 07:00 to 11:30 and 14:00 to 18:00, Monday to Friday.

Nurse appointments are available from 08:30 to 13:00 and 13:30 to 18:00, Monday to Friday.

Please telephone the surgery, on 01843 591758 at 08:00 on the day you wish to have an appointment please donot attend the surgery until you have been invited for an appointment .

Our telephones are extremely busy between 08:00 – 10:00, please be patient and only call between these time to arrange an appointment. Do please remember that all patients are registered with the practice and not an individual doctor. Staff will endeavour to meet personal preferences but an appointment with the doctor of your choice cannot be guaranteed.

We will always endeavour to see urgent medical problems on the same day.

Appointments are at 10-minute intervals. Please try to ensure that you personally are not responsible for delaying other patients.

Certain investigations and treatments require a doctor to undertake intimate examinations of a patient. Summerhill Surgery offers a chaperone service for these situations.

You have the right to request a chaperone at any such examination. Please tell your doctor before the examination starts. Some procedures automatically necessitate a chaperone being present and your doctor will inform you of this at the time. Your comfort, dignity and privacy are our concern. Members of staff are trained for such eventualities so please do not feel embarrassed or awkward.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. Visits normally take place after 14:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form Please see above). This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). 

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.